Frequently Asked Questions

1. Where is The Soccer Patch located?
2. Do you ship outside of Canada?
3. What carrier do you use to ship orders?
4. How long does it take for orders to arrive?
5. What payment methods do you accept?
6. Why doesn't PayPal show the individual items I bought?
7. Is my information safe & protected?
8. What if my order arrives damaged?
9. I've got all these patches. How do I store them?
10. How come some patches have a sticker with soccerhelp.com on them?

1. Where is The Soccer Patch located? 

We are located in Winnipeg, Manitoba.

2. Do you ship outside of Canada? 

No we do not.  As we are affiliated with SoccerHelp.com, we only service Canadian customers.  The benefit of this is that coaches and associations across Canada do not have to incur border duty and broker fee's, and you get your orders quicker as they're not held up with custom's services.  The quicker the better if you run out of patches and you have your team nipping at your heels for them!

3. What carrier do you use to ship orders? 

We use Canada Post exclusively.

4. How long does it take for orders to arrive? 

Estimated arrival time by standard service is 3-7 business days depending on the delivery location.  There is no guaranteed delivery time with standard service, but major centers across Canada can take up to a week for delivery, with more remote locations taking longer.  Xpresspost service takes 2-3 business days for delivery and is guaranteed and traceable through Canada Post.  Business days are Monday-Friday.

5. What payment methods do you accept? 

At this time we accept orders online through PayPal who accepts Visa, MasterCard, American Express, & Discover credit cards securely as well as other alternate methods of payment like eCheck.  You do not need to have an active PayPal account to place an order.

6. Why doesn't PayPal show the individual items I bought?

PayPal will show your order as "TheSoccerPatch.com Order".  However, each order is shipped with a completed receipt of all items purchased.

7. Is my information safe & protected?

We at The Soccer Patch hold fast to the privacy of every customer.  We do not release anybody's personal information to anyone!  Any images or comments received are not used on this website without the explicit permission of the owner first.

8. What if my order arrives damaged?

If any patches are damaged, please return them to us for inspection and we will gladly replace them for you.  The shipping costs back to us are the responsibility of the customer, but we will pay for shipping the replacement patches back to you.

9. I've got all these patches. How do I store them?

Here's a great idea for storing and toting those patches to practices and games.  Store them in a fishing tackle box or a Plano clear organizer box with adjustable compartments!  They're the perfect size and they keep the patches separated into their colours and designs perfectly.

10. How come some patches have a sticker with SoccerHelp.com on them?

The Soccer Patch is the distributor in Canada for the patches from SoccerHelp.  We do this to alleviate the shipping time and duties involved on each shipment, making the purchase a much simpler process for our Canadian customers.  Plus, SoccerHelp has other great features that can be utilized by coaches as well, so check them out along with the other links on our Useful Links page!